Careers
Digital Procurement Agent
Digital Procurement Agent
Actively Recruiting
Posted on Nov. 4
Digital Procurement Agent
The Digital Procurement Agent is responsible for promoting the adoption and use of the i-SOURCEPLUS digital procurement platform within the district of residence.
The Agent will onboard buyers, suppliers, SMEs, institutions, and other business users; provide basic platform training and support; facilitate digital procurement transactions; and build a strong network of active users to support the growth of the i-SOURCEPLUS ecosystem.
Position Details
Key Responsibilities
User Onboarding and Platform Adoption
- Identify and onboard buyers, suppliers, SMEs, institutions, and service providers.
- Assist users with registration, profile completion, verification, and platform activation.
- Promote the benefits of digital procurement and online business transactions.
- Maintain relationships with registered users and encourage regular platform usage.
Buyer Support
- Assist buyers with requisitions, Requests for Quotations (RFQs), supplier selection, purchase orders, and goods receipt processes.
- Help buyers identify suitable suppliers through the i-SOURCEPLUS marketplace.
- Provide basic guidance on procurement workflows and digital documentation.
Supplier Support
- Assist suppliers with business registration, product and service listings, pricing, and inventory information.
- Help suppliers respond to RFQs and manage quotations, orders, invoices, and payment-related documents.
- Encourage suppliers to maintain accurate product, pricing, stock, and business information.
Training and Customer Support
- Conduct demonstrations, user training, and onboarding sessions.
- Provide first-line support for platform-related enquiries and issues.
- Escalate technical, payment, compliance, and transaction disputes to the Customer Support team of the Company
- Follow up on reported issues and ensure users receive timely feedback.
Business Development and Community Engagement
- Build relationships with district assemblies, business associations, market groups, SMEs, and institutional buyers.
- Organise outreach activities, demonstrations, and digital procurement awareness sessions.
- Identify opportunities to expand i-SOURCEPLUS adoption within the district.
- Support district-level digital procurement hub activities.
Reporting and Compliance
- Submit regular reports on onboarding, user activity, transactions, outreach, and customer issues.
- Maintain accurate records of users, engagements, and business opportunities.
- Protect user and business information in accordance with company policies and applicable data protection requirements.
- Comply with i-SOURCEPLUS operational procedures, ethical standards, and reporting
Key Performance Indicators (KPIs)
The following are proposed initial monthly targets.
| KPI | Proposed Monthly Target |
|---|---|
|
New buyer registrations |
10 – 20 |
|
New supplier registrations |
30 – 50 |
|
SMEs and users trained |
25 – 40 |
|
Onboarding completion rate |
At least 95% |
|
Active buyers supported |
30 – 60 |
|
Active suppliers supported |
100 – 200 |
|
Procurement opportunities identified |
20 – 40 |
|
Customer issues resolved within SLA |
At least 99% |
|
Timely submission of reports |
100% |
Performance principle: User registrations alone should not determine performance. Agents should also be measured on active users, completed transactions, user satisfaction, and the quality of onboarding.
Required Qualifications and Skills
Qualifications & Experience
- HND, Diploma, or equivalent qualification in Procurement and Supply Chain Management, Business Administration, Marketing, Information Technology, or a related field.
- Experience in sales, customer service, procurement, business development, or field operations is an advantage.
- Familiarity with SMEs, local markets, institutional buyers, and district-level business activities is desirable.
- Basic knowledge of digital platforms, mobile applications, and online business transactions.
Skills and Competencies
- Strong communication, presentation, and interpersonal skills.
- Customer service and relationship management skills.
- Ability to use web-based platforms, mobile applications, and basic office software.
- Good disbursement, reporting, and record-keeping skills.
- Ability to work independently and achieve measurable targets.
- Problem-solving skills and willingness to learn.
- Professionalism, integrity, confidentiality, and accountability.
- Fluency in English and the relevant local language(s) spoken within the assigned district.
Working Conditions
The role combines office-based platform support with field-based business development and user engagement. The Agents are required to visit markets, business premises, district institutions, supplier locations, and community events. Agents must equip himself/herself with a personal tablet/Mobile/Laptop in good condition supported with a Power Bank and a charger to avoid operational interruptions.
Expected Outcomes
The successful candidate will contribute to:
- Increased adoption of i-SOURCEPLUS across the assigned district.
- A growing and active network of verified buyers and suppliers.
- More procurement opportunities and transactions conducted digitally.
- Improved access to procurement markets for SMEs and local businesses.
- Stronger user satisfaction, retention, and trust in the platform.
- Reliable district-level operational and business development reporting
Application Requirements
Applicants should submit a CV and a brief cover letter outlining their relevant experience, knowledge of the assigned district, and ability to promote digital procurement adoption.
i-SOURCEPLUS is an equal opportunity employer.
Operating model
Digital Procurement Agent functions as a local adoption and transaction-support representative, not as a procurement decision-maker.
The Agent may assist with onboarding, platform navigation, and transaction documentation, but should not independently:
- Approve buyer requisitions or purchase orders.
- Decide supplier bid evaluation outcomes.
- Handle or retain buyer or supplier funds.
- Alter procurement records without disbursement
- Promise suppliers contract awards or guaranteed sales.
This separation helps maintain transparency and trust in the i-SOURCEPLUS procurement ecosystem.
Activities Timelines:
Transparent Recruitment
1
Application Opens
Mon,2nd November, 2026
2
Application Closes
Mon, 16th November, 2026
3
Screening & Shortlisting
Tues, 17th – Mon, 23rd November 2026
4
Announcement
Wed, 25th November, 2026
5
Online interview
Fri, 27th Nov – Fri 4th Dec, 2026
6
Final selection
Sat,12th Dec, 2026
7
Training
Mon, 14th – 19th Sat, Dec, 2026
8
Issuing of Agency Certificate
Mon, 21st December, 2026
9
Field deployment Starts
Tues, 22nd Dec, 2026
10
Disbursement of branded iSourcePlus items
Fri, 1st – 3rd Sun, 2026
Skills and Competencies
Note
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