CX Window

Empowering You To Experience A Better Service

CX Window is a feedback application that administers a swift but comprehensive questionnaires to new and existing customers to score and express their experiences to service providers across industry

Why Choose Us

We triangulate these key services in every business engagement to provide our cherished clients with the multi-dimensional approach required in consolidating their bottom-line. Our approach unleashes the power of data analytics through research into the problem area with the complement of the right information technology to generate the synergy required to make spend and policy decisions. That is why we tag ourselves with ‘driving sustainable business solutions with data and science.’

Stop guessing what your users want. Collect, sort, and launch the features that matter.

Continuous engagement with customers increases the rate of response which generates reliable and actionable feedback Intelligence for decision making.

General

Feedback from your customers when they experience your products and resources.

Manufacturing

Track and access whether your products consistently meet the taste and preferences of your target market.

Education

Assess the quality of your tutors, so you can improve the quality of graduates for the job market.
  • Health
  • Oil & Gas
  • Insurance
  • Banking
  • Hospitality
  • Government
  • Utility
  • Media
  • Consultation
  • Management
  • Fast Food
  • Telecommunication
  • Religion
  • Software
  • Transportation

FEATURES

CX Window

REPORTS

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CX Window

DASHBOARD

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CX Window

NET PROMOTER SCORE (NPS)

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CX Window

QUALITY FUNCTION DEPLOYMENT (QFD)

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Why CX Window?

BENEFITS

Actionable intelligence

Act on the emotional intelligence of your customer base and strategize to achieve a high retention rate

Real-time

Receive feedback as and when customers react and make an instantaneous positive change to reduce customer attritions

99.99% Service Uptime:

Providing you with a reliable platform for usability and accessibility

Insightful Analytics

Let the key performance indicators and metrics speak to your underlying data

Track performances

To be highly competitive, you need to improve by tracking and measuring your performances

Segmentations

Segment your customer base to gain higher visibility into customer perceptions and expectations

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Frequently Asked Questions

(FAQs)

CX Window

CX Window is defined as a Customer Experience Window. It is a feedback application system.

The CX Window administers a very short but powerful questionnaire to both existing and potential customers of an organization.

The CX Window is not yet launched, but when launched it can be accessed by scanning a QR Code or activatable SMS link, through the CX Window website or the service providers website.

Any organization can subscribe to the platform. You just need to identify and register under the sector you belong.

We have four main subscription packages. They are standard, Pro, Growth and Enterprise. Each of the packages is defined by the number of branches you can register.

The questionnaire has been strategically structured to generate actionable intelligence. We have adopted Net Promoter Score, quality function deployment and Key Performance indicators that are relevant to each sector.

What is Cx Window?

Cx Window is defined as a Customer Experience Window. It is a feedback application system.